News


Fethers Assured Quality


 Raising the Bar for Quality Products

We are proud to announce the launch of our Fethers Assured Quality program. Look for the Fethers Assured Quality symbol showcasing stand out features and qualities that set our products apart.

Setting the benchmark for quality glass and hardware fittings. Fethers Assured Quality provides the confidence of consistent product quality and the knowledge of expert technical support behind our name.



The Revolution Continues - The Sydney Story

 
Long term sustained focus on providing industry leading frameless glass solutions remains a key success factor for Fethers Frameless.  A desire to enhance our custom fabrication capabilities, improved service capacity and increase technical expertise were all key objectives in a recent overhaul of the Fethers Sydney fabrication and distribution centre in Prestons.



Fethers can now boast an enviable combination of product, service, technical expertise and price making it a true 'full service provider' in the frameless glass industry.

Product Range Extension

The Sydney facility is a custom manufacturing machine shop. By leveraging off technical expertise, Fethers can assist with design and complete manufacture of custom commercial frameless glass solutions. This includes all forms of movable walls, structural assemblies, spider walls, commercial entries and any other applications requiring non-standard hardware, believing “If the customer can sketch it, we can make it.”

Reinventing the Service Proposition to the NSW and QLD Markets

Having stock on the ground in Sydney combined with an extensive manufacturing capability means Fethers can offer a same day delivery service to metro Sydney and next day to many parts of South-East Queensland. It also allows customers in the Sydney area to pick up goods if desired. The latest improvement is a 'door rails while you wait' service which is great to those needing to close off shop fronts quickly.


Increased Technical Capability

The appointment of Sean Nolan as Sydney Branch Manager and Jason Green as Technical Sales Support, provides and excellent technical team with whom customers can seek assistance. Sean boasts and enviable level of knowledge gained over twenty years project managing/installing the largest frameless glass projects that Sydney and Brisbane had to offer. Jason Green was added recently to extend our technical capability into all forms of point fix applications. Jason is a qualified mechanical engineer with an extensive career in glass in several countries.
A formidable team, providing expert advice, not only from the structural and mechanical perspective, but also from the installation perspective. This provides confidence knowing that the frameless solutions will work as well for the installer as they do for the end user.


Improved Service Capability

The Sydney facility has delivered significant service revolution in the last 12 months. Reinventing what were considered outdated delivery times for custom commercial frameless glass products. Sean Nolan states “we rebuilt the service/response/delivery times from the ground up. In our view, if the toughened glass can be delivered in 5 working days, then so too should the hardware.”


The Future

The momentum is not about to slow for Fethers. January 2010 saw the Head office move into new premises providing the scope for considerable growth.  The new Melbourne facility includes the expansion of glass operations and a long list of innovative hardware products soon to be delivered to the market. Robert Mead states, “It is pleasantly surprising that after 16 years, we have more opportunity ahead of us today than at any point in our history. It provides terrific motivation for the team without whom it could not be realized. I take my hat off to my coalface staff who on a daily basis, remain unrelenting in making sure the customer comes first. This single minded focus is now locked in our DNA and will remain a key success factor for our future.”


NSW Office
10 / 380 Hoxton Park Road, Prestons, NSW 2168
t: +61 2 9608 2046   f: +61 2 9608 0897
sales@fethers.com